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Common Questions on Medicines and Delivery Process

I have not received a confirmation email

Please check your SPAM or JUNK email folders for our messages as many email applications will place shopping cart messages into the Spam or Junk folders. If this occurs you can add us as a trusted source for future.

How long will shipping take?

IMPORTANT COVID-19 Update –  during this time your order may take between 4 and 6 weeks for deliver, please refer our Shipping Policy for details. 

PRE – COVID -19 Generally between 5 to 12 business days anywhere in  world.  Your package will be sent via International EMS (Express Mail Service).  The benefit of EMS is that you will receive a tracking number and a link to their website, so you can track your parcel every step of the way.

Your generic erectile dysfunction medications are being imported from India, interestingly the world’s leading generic Viagra and generic Cialis manufacturers. On receipt of payment a Payment Receipt will be issued.

All Registered Mail requires a signature due to the nature and value of your order. If you are not home the Courier will leave a card, that will alert you to what local Post Office to collect your item.

We are more than happy to post  PO Boxes & Parcel Collect outlets.

For more information refer to our Shipping Policy

Will I receive a receipt for my purchase?

Yes, absolutely!  If it does fail to arrive quickly please check your junk or spam before worrying.

What if my item doesn’t arrive?

Our customer will receive a tracking number this is sent by email once an order is despatched from India. By clicking or copy pasting the link you will be able to see your order’s progress.

All orders must be signed for. If no one is home at your delivery address when the postie arrives, your parcel will be taken to your local post office where it will await collection for 14 days.

On the odd occasion and reasons beyond our control, orders can go astray. If, in the unlikely event that your order does not arrive, simply Contact us and we will assist with locating it for you. Any undelivered orders will be resupplied free of charge.

Will Customs intervene my importation?

Generally no. We have a statement from Customs reporting that they aren’t interested in Erectile Dysfunction medications by post in amounts up to a 3 month supply in one shipment – 90 pills (and you can import 15 months worth in any 12 month period).

Are my details secure?

Again, Yes, absolutely!  Medkelly’s website has been built using correct protocols.  These include SSL Certificate, what this means to you is a digitally bound cryptographic key has been installed, this activates a padlock and provides a secure connection.  For your comfort secured by  128bit SSL technology.

For more information refer to our Privacy Policy

Do I need a prescription?

A prescription is necessary, taking any medication should be based on recommendation from your doctor.  A written prescription is important when importing generic erectile dysfunction pills or any other form of prescription medications.  This is not needed at Medkelly checkout when completing your shopping cart.

Where do the ED meds come from?

Unashamedly India, the World’s leader in generic drugs

Are they manufactured in a controlled environment?

Yes. We use manufacturers from India for the supply of our medications. They are all licensed and registered multinational pharmaceutical companies in India.  

The CDSCO (Central Drugs Standard Control Organization) regulate Indian medicines including generic Viagra, generic Cialis, Levitra and other ED medications for erectile dysfunction. We only use Indian pharmaceutical companies that comply to these standards and regulations. 

What are generic medications?

Generic medication is the same as a brand name medication. Its dose, strength, quality and active ingredients.  It is important to take any drugs as instructed by your medical practitioner.  The major benefit is they are much cheaper.

Returns Policy

Please contact Medkelly direct should you have any issues via the website. Please make sure you state the full reason for the claim.  You will be required to return the product to Medkelly via a supplied address.

If your claim is accepted, we will replace the item with the exception of shipping.  Or provide a full refund upon receipt of returned goods.


We aim to answer all of your questions, if we’ve missed something, simply contact us